Refund policy
Exchange & Return Policy – Sunshine Clothing
At Sunshine Clothing, every garment is carefully designed, measured, quality-checked, and packed before dispatch. We request all customers to read our Exchange & Return Policy carefully before placing an order.
Size Guide & Measurements:
Every product includes a detailed size chart with garment measurements taken using a measuring tape. We strongly recommend comparing these measurements with a similar garment you already own before placing your order.
As all measurements are taken manually using a measuring tape, a minor variation of up to 0.5–1 inch may occur, which is considered normal and is not treated as a manufacturing defect.
Orders placed according to the size chart are the customer's responsibility. We encourage customers to contact us before ordering if they need assistance selecting the correct size.
Exchange Policy:
We offer exchanges only in the following situations:
1.You receive a damaged product.
2.You receive the wrong product.
3.You receive the wrong size compared to what was ordered.
To request an exchange, you must contact us within 48 hours of delivery with your order details and the required proof.
The product must be:
1.Unused and unwashed.
2.In its original condition.
3.With all original tags, labels, and packaging intact.
4.Free from perfume, stains, makeup, or any signs of use.
Products that do not meet these conditions may not be eligible for exchange.
Parcel Opening Video – Mandatory:
A continuous parcel opening video is mandatory for all exchange or damage-related claims.
The video must:
1.Begin before opening the sealed package.
2.Clearly show the shipping label.
3.Show the parcel being opened without any cuts or edits.
4.Clearly display the product and any issue found.
5.Claims made without an unedited parcel opening video cannot be verified and may be declined.
6.Photos alone are not sufficient for processing exchange requests.
Return Policy:
As Sunshine Clothing manufactures and sources products in limited quantities, we do not accept returns for refunds due to:
1.Change of mind.
2.Personal preference.
3.Colour expectations due to screen settings.
4.Incorrect size selected by the customer after referring to the size chart.
5.Delayed delivery caused by courier services or unforeseen circumstances.
6.Returns are accepted only if an incorrect product, damaged product, or manufacturing defect is verified by our team.
Non-Returnable & Non-Exchangeable Items:
The following are not eligible for return or exchange:
1.Products used, washed, altered, or damaged after delivery.
2.Products without original tags or packaging.
3.Products returned without prior approval.
4.Items purchased during clearance, sale, promotional offers, or special discounts (unless received damaged or incorrect).
Quality Assurance:
Each product is thoroughly inspected before packing. Measurements are checked using a measuring tape, and every order is packed with care to ensure it reaches you in excellent condition.
Exchange Approval:
After receiving your request and verifying the required evidence, our team will review your claim. If approved, exchange instructions will be shared with you.
Sunshine Clothing reserves the right to approve or reject exchange and return requests after inspection of the evidence provided.
Contact Us:
For any exchange or return request, please contact our customer support within 48 hours of delivery with:
1.Order Number
2.Registered Name
3.Contact Number
4.Parcel Opening Video
5.Clear photographs of the product (if requested)
Our team will be happy to assist you and resolve your concern as quickly as possible.